Shipping & Refund Policy
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care 01724017803 between 9.00 am till 7.00 pm or Contact us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You may track the shipping status of your order on our website, by clicking at Track your Order section.
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
We use reputed brands like DHL,GATI,indian postal services( speed post),TRACKON, to ship our products to your destination as available during checkout.
HOWEVER, WE CAN’T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office/courier company before accepting. If they feel that the item may be damaged, then they will not accept the shipment.
Shipping Time / Delivery Time
We make our best efforts to ship your order within 2 days of the order. 99% of our orders are shipped within 24 Hours.
We ship on week days (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
Orders placed before 4.00 PM will be shipped on the same day except on Sundays and Public Holidays.
Though we can assure a delivery time of 7 days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable.
Please plan your order allowing sufficient time for the delivery instead of last minute orders.
All items are delivered with standard warranty of minimum 15 Days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case ,we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, neglect, accident, modification.
We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 5 days time (From the date of order delivery) to report the complaint by calling 01724017803 between 10 am till 7.00 pm .Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.In case, we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, neglect, accident, modification, or has been altered in any way.Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Neograft hair clinic reserves the right to take the final decision on all refund request.
Changing or Canceling An Order:
Need change something about your order or just want it canceled? You can ask us (by Email only firstname.lastname@example.org) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be alterd or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it.In some cases Order cancellation may attract 5% bank charges depending on the payment methods used by customer.(It is because most of payment gateway providers collect their Commision even though order cancelled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Neograft hair clinic reserves the right to take the final decision on all refund request. .
Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.
Limits Of Responsibility:
We accept no responsibility for improper usage of our products. please go through online usage guide before using our products or call 01724017803 for guidance.